🌐 The Skygo Help Center
Welcome to the Skygo eSIM Help Center!
Here you'll find answers to the most common questions about using our global data eSIMs.
📱 What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular plan without using a physical SIM card. Perfect for travel, Skygo eSIMs make it easy to stay connected globally with just a QR code.
📱 Step 1: Make Sure Your Phone Supports eSIM
Most recent iPhones, Androids, and Pixels support eSIM. Let’s confirm:
✅ Easiest Way:
Dial *#06# — if you see an EID number, your phone supports eSIM.
🔍 Or Check in Settings:
- iPhone: Settings > General > About → Look for EID
- Android: Settings > About Phone → Look for EID Or go to Settings > Network or SIM Manager > Add eSIM
📦 Step 2: Check Your Email
After you purchase a plan at TheSkygo.com, you’ll get a confirmation email with:
- ✅ A QR code (attached as a file)
- 🧾 Your order number
- 🔗 A link to this Help page
💡 Tip: If you don’t see the email, check your spam or promotions folder.
🛠️ Step 3: Install Your eSIM
Make sure you're connected to Wi-Fi. Then:
Option 1: Scan the QR Code (Most Common)
iPhone:
- Go to Settings > Cellular > Add eSIM
- Tap Use QR Code and scan the code from your email
Android:
- Go to Settings > Network & Internet > Mobile Network
- Tap Add Carrier or Download SIM
- Scan the QR code
Option 2: Manual Setup (If needed)
Use the SM-DP+ Address and activation code in your email.
⚠️ Do not scan the same QR code on more than one device.
⚠️ Once deleted, eSIMs cannot be reinstalled.
🌍 Step 4: Activate & Connect
After installing:
- Turn Data Roaming ON
- Set Skygo eSIM as your mobile data line
- You’re connected! 🎉
Your data plan starts when you connect in a supported country.
💭 Can I reuse the eSIM?
No — Skygo eSIMs are single-use. Don’t delete it until your plan is finished.
🔌 No signal?
- Make sure data roaming is ON
- Restart your phone
- Check you’re in a covered region
🔧 Still need more help?
We’re here for you 24/7
📨 Email: info@theskygo.com
